What if customers want to submit a complaint?
We're happy to resolve your complaint. The fastest way it to contact our customer service team as follows (Available Monday to Friday 9am - 6pm)
Online Chat (App only)
Email: support@ochama.com
Phone: +318008600005 (Additional charge may apply if calling outside of Netherlands)
We will begin processing your complaint within 1 working day and respond to you within 2 working days, and follow up until a complete resolution is achieved.
Wasn't able to help you to your satisfaction? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also bring your complaint to the disputes committee via the European ODR Platform.