There can be a number of reasons why an account anomaly may prevent you from logging in/placing an order, usually related to a violation of the platform's terms of use and policies. Below are some of the possible issues:
1. Violation of the platform's language policies
- Uncivilized speech: using insulting, harassing, defamatory or discriminatory language.
- Hateful speech: making discriminatory remarks about race, gender, religion, region, etc.
2. Fraud and misconduct
- False reviews: Posting false reviews or faking reviews
- Account Theft: Unauthorised use of someone else's account or information.
- Frequent order refunds: non-product problems and the order is normally signed for, customer frequently ask for a Refund-only, while requesting additional coupons;
3. Abnormal login behaviour
- Abnormal login location: Login from an unknown location or country.
- Several other abnormal login behaviours
4. Other reasons
- Inactive accounts: Accounts that have been inactive for a long time may be automatically closed by the platform.
- Duplicate accounts: the same user creates multiple anomalous accounts.
If you encounter the above situation and need more details, you can contact our customer service team as follows (Available Monday to Friday 9am - 6pm)
Online Chat (App only)
Email: support@ochama.com
Phone: +318008600005 (Additional charge may apply if calling outside of Netherlands)