If the "cancel order" button is available then feel free to cancel by yourself via our App or website.
If the products are ready for shipment or in delivery, then you need to contact service team to intercept the package.If success then could process the refund. If not, the order still will be delivered and you could choose to reject the pacakge. Once we cofirmed the order status then will further proceed with your refund request.
For pick-up order cancellation or any other inquries, feel free to contact us at any time.