1. What payment method does ochama support?
To make your payment experience as fast and simple as possible, you can choose from the following payment options while shopping at ochama:
- IDEAL
- VISA/MASTERCARD
- Klarna
- WeChat Pay
- PayPal
- Cartes Bancaires (CB)
- Bancontact
2. Where can I find my invoice and download?
You can check your invoice once your order has been delivered or collected. To prevent unnecessary waste for the environment, we will not provide paper invoice in the shipment. Instead, all your invoices will be generated and saved digitally in your ochama account under “Invoices”.
3. If I use a voucher in an order, will ochama return the voucher once the refund process is complete?
As the use of coupons usually requires the satisfaction of a monetary threshold, If the customer cancels the entire order, the voucher will automatically be returned to the customer's ochama account. However, in the case of partial refunds, ochama must refund the amount actually received and cannot split the voucher or provide cashback for the used coupons.
4. How fast will I get my money back?
Within 3 to 5 working days after we've processed your cancellation or refund. During major promotional periods, your refund may take a little longer to process than you're used to. With the exception of 54 CB cards, refunds can take up to 1-month billing cycle to process, depending on the card issuer.
Haven't you received your refund after the refund window? Please contact our customer service team.